– Users Complain, Facebook Responds? Round Two – Users Complain, Facebook Responds? Round Two

Washington Post, By Joseph Tartakoff, March 24, 2009

In the face of hundreds of thousands of complaints, Facebook relented this evening saying that it would make some tweaks to the Twitter-like redesign it introduced earlier this month. Users had complained that the new design was unnecessary and difficult to navigate. In a blog post, Facebook Director of Product Christopher Cox said that users will now have more control over what shows up on the stream of content on their home pages. “Over time, we’ll continue to give you more control over what’s in your main stream and how you consume it. We have the eventual goal of building filters that summarize this activity so you can see a more condensed view of what’s been going on,” Cox said. In what has become somewhat of a tradition with Facebook redesigns, users had complained loudly about the changes. More than 1.2 million voted “No” on a Facebook application asking them whether they liked the changes. Only 80,000 voted “yes.” While Cox gave in this time around, the company didn’t budge when users complained about its last redesign, which included adding tabs to profile pages.